Heybie Child Safety Standards and User Protection Policy

Our Commitment to Safety

At Heybie, user safety is our top priority. We employ multiple layers of protection to ensure a safe environment for all users and prevent any form of child sexual abuse and exploitation (CSAE). This document outlines our comprehensive safety measures and standards.

1. User Registration and Verification Process

Age Verification

• Advanced AI-powered age estimation system analyzes user photos with multiple verification layers

• Sophisticated machine learning algorithms perform real-time age verification during registration

• Users determined to be under 18 are automatically rejected with no appeal process

• Multiple verification attempts with different photos are flagged and blocked automatically

• System maintains up-to-date age estimation models through regular training and updates

• Secondary verification triggers for borderline cases ensure accuracy

• Regular system audits to maintain high accuracy rates in age estimation

• Photo Verification Requirements

• Mandatory submission of 4 distinct, recent photos showing the user's face clearly

• Photos must be taken in well-lit environments with clear visibility of facial features

• AI-powered face detection system verifies facial visibility in all submitted photos

• Automatic cross-referencing of photos to ensure they show the same person

• No filters, digital alterations, or edited photos are permitted

• Photos must be recent (taken within the last 6 months)

• Clear guidelines provided for photo quality and positioning requirements

2. Profile Review and Activation

Content Moderation

• Comprehensive dual-layer verification process combining AI analysis and human review

• Advanced AI systems scan all profile content for inappropriate or sexual material

• Experienced human moderator team reviews flagged content and performs random checks

• Zero tolerance policy for inappropriate content with immediate account suspension

• Regular updates to content filtering algorithms to detect new patterns

• Profile text analysis for potentially harmful or inappropriate content

• Continuous monitoring of profile changes and updates

Interaction Restrictions

• Profiles remain completely inactive until all verification steps are completed

• Face verification required before accessing any interaction features

• Mandatory waiting period after photo submission for thorough verification

• Graduated access to features based on verification status

• Regular re-verification of profile photos and content

• Restricted messaging capabilities until full verification is complete

• Automatic monitoring of initial interactions for safety

3. Safety Features and Monitoring

Continuous Protection

• Real-time content monitoring using advanced AI systems

• Automated flagging of suspicious behavior patterns

• Advanced pattern recognition for potential abuse indicators

• Regular safety audits of all system components

• Immediate action on detected violations

• Continuous update of security protocols and monitoring systems

• 24/7 automated surveillance of user interactions

Reporting System

• User-friendly in-app reporting feature with multiple categories

• Priority handling system for child safety-related reports

• Immediate review process for all reported content

• Automatic suspension of reported profiles pending investigation

• Clear tracking system for report status and resolution

• Option for anonymous reporting

• Regular updates to reporters on investigation progress

4. Contact and Support

User Support

• Dedicated safety team available 24/7 for immediate response

• Multiple contact channels for user convenience:

• In-app support system with priority routing

• Direct email access: safety@heybie.com

• Comprehensive support form at www.heybie.com/support

• Emergency contact system for urgent safety concerns

• Guaranteed response time within 1 hour for safety-related concerns

• Regular training for support team members

• Clear escalation protocols for serious issues

Reporting Procedures

• Simple and straightforward reporting process

• Immediate acknowledgment of all submitted reports

• Regular status updates throughout investigation

• Protected identity system for reporters

• Anonymous reporting option available

• Clear documentation of all reported incidents

• Follow-up communication after resolution

5. Enforcement and Cooperation

Policy Enforcement

• Swift action taken on all policy violations

• Permanent platform ban for serious violations

• Regular review of enforcement measures

• Clear appeal process for disputed cases

• Detailed documentation of all enforcement actions

• Regular audits of enforcement effectiveness

  Law Enforcement Cooperation

• Established procedures for law enforcement collaboration

• Full compliance with Turkish Law No. 5651 on Internet Publications

• Direct cooperation with Turkish Information and Communication Technologies Authority (BTK)

• Rapid response protocol for legal requests from Turkish and international authorities

• Comprehensive evidence preservation system following Turkish legal requirements

• Regular reporting to relevant authorities including Turkish Cyber Crime Department

• Active cooperation with Turkish child protection agencies and international organizations

• Clear documentation of all legal proceedings in both Turkish and English

• Dedicated legal response team with expertise in Turkish cyber laws

• Compliance with Turkish Personal Data Protection Law (KVKK)

6. Turkish Legal Compliance and Regional Requirements

Turkish Law Compliance

• Full adherence to Turkish Law No. 5651 on Internet Publications

• Compliance with Turkish Personal Data Protection Law (KVKK)

• Data servers located in Turkey as per legal requirements

• Local content moderation team for Turkish language content

• Implementation of BTK guidelines and regulations

• Regular audits by Turkish authorities

• Maintenance of required legal documentation in Turkish

Regional Safety Standards

• Compliance with local content restrictions

• Implementation of Turkish cyber security standards

• Regular reporting to Turkish authorities

• Local support team for Turkish users

• Bilingual safety resources (Turkish and English)

• Region-specific content monitoring

• Cultural sensitivity in content moderation

7. Prevention and Education

User Education

• Regular safety tips and updates through multiple channels

• Comprehensive community guidelines with clear examples

• Educational content about online dating safety

• Regular notifications about new safety features

• Extensive resources for reporting concerns

• Updated safety blogs and articles

• Interactive safety guides and tutorials

Safety Updates

• Regular policy reviews and updates based on new threats

• Integration of community feedback in safety measures

• Continuous improvement of security systems

• Regular enhancement of verification processes

• Transparency reports on safety measures

• Monthly security newsletter

• Regular platform security assessments

Contact Information

For any safety concerns or questions:

Support Website: www.heybie.com/support

Support: support@heybie.com

In-app Reporting: Available 24/7 (Turkish and English)

Commitment to Improvement

We continuously update and improve our safety measures based on emerging threats, technological advancements, and user feedback. Our team regularly reviews and enhances these standards to maintain the highest level of protection for our community.

Last Updated: 01.20.2025

Note: This policy is regularly reviewed and updated. Please check back for the latest version.